FTD flowers terrible for 2/14/08 Valentine's day??

I ordered 'gauaranteed delivered' flowers from FTD on 2/11/08 for a delivery on 2/14/08 (Valentine's day). The flowers were not delivered. I called FEdEx they said a label was made but FTD never sent the flowers. I called FTD on 2/14 and 2/15 and customer service was un-available. However, when I called the extension to order flowers, a representative was miraculousley available. I e-mailed FTD and am still waiting for a responce, because I am demanding a full refund (and not a store credit). If, I do not receive it I will contact the Better Business Bureau as well as write blogs about my experience. I am furious, because my fiance was so upset (everyone in her work got flowers except her). Has anyone had a similar experience from FTD on 2/14/08? If so, I appreciate all replies, and suggest contacting the BBB

FTD flowers terrible for 2/14/08 Valentine's day??
A couple ladies in our office got a dozen red roses, tie wrapped in a box with a vase delivered by FTD yesterday afternoon. Today they were SAD and LIMP when we cam in this morning ... by this afternoon several of the roses lost a good many petals. Very Pathetic!! Thank Goodness I stopped at a local flower shop on the way home and got my wife and daughter their goodies in person.
Reply:I had a problem with FTD a couple of years ago and went through a very similar thing. Their customer service is horrible and it took days and several phone calls for a resolution. Needless to say, I will never use them again. Have you seen Edible Arrangements? They have great stuff and they are reliable.





http://www.ediblearrangements.com/Defaul...
Reply:According to the BBB the majority of their complaints are with their delivery service. They also go by other names such as


Gift Sense


FTD Direct


FTD.com (Florists Transworld)


Butterfield Blooms


florist.com


Flowersusa.com


Flowers Direct


(just incase you thought over ordering online again probably wont want to try their other companies if you are unsatisfied)


But they are however accreditted with the BBB as being satisfactory. Ive heard from other people its not the best place as far a reliability. . Other people have said 1-800-flowers is a better website to use.
Reply:Sorry, you let it ruin your 2 days. Poop happens. I understand your disappointment, but understand they didn't do it intentionally, and they will make it right.
Reply:Well I don't think Blogging will really help much, but I do understand your frustration. I think you are completely in line demanding a refund and not store credit... calling the BBB is ok too.. make sure you tell them that's what you are going to do....





Companies tend to not like that...





I'm sorry about your Finace.... I've had problems with FedEx though...
Reply:i hate FTD. They stink